Refund Policy

Sales and Refund Policy

Castlly is dedicated to providing quality content and ensuring customer satisfaction.
Have questions about purchases and refunds? Check out our sales and refund policy.

Refund Policy

In a determination to accomplish customer satisfaction, if the user terminate the service within 24 hours of purchase then we are offering full refund to the user.

How can I get my Refund?

Our refund policies are simple. You can claim refund by:

  1. Call us at our customer care number +1 888 7187 880 or;
  2. Send us an email at [email protected]

Methods of Payment and Refund

When returning an item how you paid for your item will determine how your refund is processed.

Credit / Debit Card – Your refund will go back to the same card you purchased on.

PayPal – This will be debited into your PayPal account straight away.

Unethical order & Cancellation Policy

  • In case of any purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and will not be liable to pay any refund to you in all such cases.

Refund Cycle:

Complete refund process normally takes about 5-15 working days from the date of confirmation of refund.